How Resonance collects, uses, and protects your information — and the terms that apply when you use the site.
Resonance Inc. operates Resonance, a website at resonance.info. This policy says what we collect, who can see it, how long we keep it, and how you take it back. We wrote it to one test: we could read any line of it to a member's face. Where the answer was no, we changed the product rather than the wording.
Your psychology is shown by choice, never by default. Nobody sees your raw answers, your dimension scores, or your report — not other members, not moderators, not an organization, not a partner. What others see is what you chose to publish.
We collect as little as we can. No location tracking, no contact uploads, no advertising pixels, no tracking pixels, and no analytics beyond what it takes to keep the site running.
Your data is never sold, never shared for advertising, and never used to train AI models — ours or anybody else's. There is no advertising in Resonance.
The walls are enforced where the data lives, not in the interface.
You can remove what you contributed, with the narrow exceptions named below.
From the survey. Your name, your email address, your answers to 134 statements, basic demographics, and whatever optional extras you chose to fill in — career, social world, wellbeing, availability. Some surveys also ask a short optional block about your social life.
When you make an account. Your email address, a password (stored hashed, never in readable form), and the session that keeps you signed in.
When you build a profile. Whatever you put in it — a photo, a coarse location like "West LA," hobbies, a free text box, a video answer, the days that matter to you. Your postal code is collected privately for matching and is never displayed to anyone.
As you use the network. Your messages, your Fast Friends answers and clips, your posts and uploads, and the record of what happened — that a hello was sent, that an exchange finished, that a pair connected.
If you play a party without an account. A guest at a Knowing Game party gives a first name, an email address, and the tick on the join screen. The guest then takes the same survey every member takes, so everything under "From the survey" above applies to a guest too. A party also records the ratings you give your fellow players, the lenses you picked, and which rounds you finished. Resonance emails a guest once the next day about joining, and that is disclosed on the page where you join. A guest can delete all of it in the same ways a member can.
What we do not collect. Your location, your contacts, your browsing anywhere else, and any biometric identifier. There is no face recognition and there are no voiceprints in Resonance, and there never will be.
Operational records. Running the site writes records about the service rather than about you. We keep a send record for every email we decide to send or hold back, with the reason for the decision; the bounce and complaint events our email provider reports back to us; one log row for every account erasure; and the audit rows the matching engine writes when it computes an introduction. Our hosting and database providers keep their own request logs, which include source IP addresses, on their own schedules. We keep our own operational records for up to 12 months. Two of them outlive that, and outlive your account; they are named under "What survives an erasure" below. None of these records is sold, shared for advertising, or used to train a model.
This is the heart of it. Every "you choose" below starts at the smaller audience.
There are two different questions here, and this policy answers them separately because they have different answers.
Other members. Nothing you write or answer is visible to another member unless you share it. Your personal report is yours; a report about the two of you exists only where both people have said yes; your survey answers are never shown to another member at all. Where the site says so beside your reports, that is what it means. Moderators see exactly what any fellow member sees. Being a moderator grants no additional view of anyone — not psychology, not messages, not exchange content, not reports.
Resonance itself. Your personal report is not automatically emailed to anybody. Matthew Lieberman, the founder of Resonance, who operates the Service, can reach what is stored here in the course of running it. Your answers to research questions are visible to him alone. They are never shown to the person you answered about, never hinted at, and never echoed back in anything either of you sees, and nothing you answer changes what you are shown or what you are owed. This is internal access by the person who runs the Service — it is not sharing with another member and not sharing with a third party. No copy of a joint report about two people is ever sent to him.
One thing about joining, before you join. Being in the network means you appear on the shelves of people the engine chooses for you, and they may see your profile before you ever see theirs. Nobody is told when they are matched to you, nobody is told who is on whose shelf, and you learn about a match at the moment somebody makes a first move. That asymmetry is deliberate, and it is the part of the visibility model that surprises people, so it sits here rather than further down.
The Knowing Game (party edition). If you join a party, the game shows the room things drawn from your survey answers — a line from your report, a pattern across several of your answers, the shape of your twelve dimensions, or the three self-descriptions you chose. It never shows a single survey answer with your name attached to it, and a written list of sensitive readings — including addiction, anger, the fear and anxiety family, suspicion, and low readings on care and empathy — is excluded from every game entirely. Your personal report is held back from you and from everybody else until the host unseals the whole room at once at the end of the night, and it is released automatically if the party is closed without a reveal. The other players see your first name, that you have finished the survey, and whatever the games show; they never see your email address, your answers, your scores or your percentiles. The ratings you give your fellow players are never shown to the people you rate. Everything a party creates is ordinary Resonance data under this policy, and you can delete all of it in the usual way (see “Your Copy, and Account & Data Deletion” below). Playing does not connect you to anybody: no connections are created by a party. One email follows the next day, once, and that is disclosed on the page where you join.
If you record a video answer for your profile and choose to publish it, we want to inform you that the video is transcribed and automatically screened before it appears anywhere. Transcription is performed by OpenAI's Whisper speech-to-text service, and the automated screening is performed with the assistance of Anthropic's Claude. A video that clearly passes this screening is published on its own; anything else — including any video the automated screening cannot check or is unsure about — is held for review by a person before it is published. The machine may publish and may never reject.
Videos recorded inside a Fast Friends exchange are never transcribed and never screened. They live in separate storage, they are never attached to your profile, never shown to another member, never mined for matching, and never used to train anything. The only way one of them leaves the pair is if you choose to publish your own take as your profile video — an offer made once, beside your recording, and never again.
Photos are not screened at all. Videos are, and photos are not, and we would rather name the asymmetry than let you assume symmetry: a bad first frame on a profile is a categorically worse thing than a bad photo, and the screening exists for that.
Consent is asked three times, for three different things, and each one can be answered on its own.
The survey door. Before you answer a single statement, you agree to this: your information will never be shared with or sold to any third party. You will only be contacted if you choose to opt in to further activities at the end. And you will never have to enter any payment information in order to get your report or join the Resonance social network. You also confirm that you are 18 or older. That is the whole ask, and taking the survey commits you to nothing else.
The network door. When you create an account, you see the terms, this policy, and the visibility model on one screen — including the sentence above about appearing on other people's shelves. Joining the network is a separate decision from taking the survey, and being visible inside it is a separate decision again.
The research door. A separate, unbundled checkbox. You can decline it and keep everything else. Declining changes nothing about your report, your matches, or what you are owed.
Improving Resonance's own matching is ordinary product operation. We look at whether the score predicts who replies, who finishes an exchange, and who ends up meeting — because a matching engine that nobody checks is a guess. This is covered by the network consent, it is bounded by everything else in this policy (never sold, never trains anyone's models, never surfaced to another member, never reported about an individual), and this sentence is the disclosure.
Publishable science is research, and it is governed by the opt-in checkbox — with four commitments we hold beyond what the law asks. Any analysis of a pair needs both people to have opted in. The content of what you wrote is excluded from the general consent. We seek IRB review even where an exemption would be available. And what we find gets shared back with the people who made it possible.
These are our subprocessors — the companies whose services Resonance runs on. This list is published, and any future service joins it before it ships.
Supabase (the database, authentication, and file storage); Netlify (hosting the website and the application); Resend (sending email); Anthropic (generating the written text of reports, and automated screening of published profile videos); and OpenAI (speech-to-text transcription of published profile videos, via its Whisper service).
None of them may use your information for anything other than providing that service to us. None of them are advertising companies. No AI feature in Resonance, now or later, trains any model on member data.
Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from the websites that you visit and are stored on your device. Resonance sets a small number of its own cookies, and they exist to keep you signed in: a session cookie that your browser sends back to us so that we know which member you are, and a companion flag that carries no credential and only tells a page whether somebody is signed in. Logging out removes them. There are no third-party cookies on this site, no analytics trackers, and no advertising pixels. You can refuse cookies, and if you refuse ours you will not be able to use some portions of this Service — signing in is one of them.
While you are taking the survey, your answers and the name and email address you typed are held in your own browser, so that you can leave and come back to where you were. That copy is cleared as soon as your finished survey has been received, it is discarded if it has been left untouched for a week, and logging out clears it along with everything else this site had stored on the device. If you share a computer, logging out is what makes the next person at that keyboard a stranger to your answers.
You can take a copy of everything we hold about you, and you can delete your account, from your own Account page. There are three levels, and you choose:
Unpublish. Your profile is hidden everywhere, instantly. You are still a member. Reversible whenever you like.
Leave. Your network life is removed everywhere: profile, connections, messages, exchanges, posts. Your survey and report remain unless you delete those too.
Erase. Everything.
The numbers, plainly. Deletion is immediate in the live system and it is not reversible: your answers, your reports, your profile, your messages and your account all go, and you are signed out. Your data is then purged from our backups within thirty days. Backups exist so that a bad day does not cost everybody their history, and thirty days is how long it takes a deletion to reach the last copy.
One qualification about media. Photographs and videos are copied only by the weekly backup, and we keep the four most recent weekly copies. So an image can sit in a backup for up to about a month after you delete it — a few days longer than the text it sat beside.
In shared spaces, deletion is bilateral — what you take down comes down from the other person's side too. What remains is the de-identified shape of the history, so that other people's records do not unravel.
What survives an erasure. Three things outlive a deletion, and there are no others.
The deletion log. Every erasure writes one row that records the address and the date, and that row is added and then never changed or removed. We keep it so that we can show an erasure was carried out, including to you.
Bounce-suppression records. If mail to your address bounced, or you marked our mail as spam, we keep that address on a suppression list after the account is gone. We keep it so that we do not mail an address that has already told us to stop.
Content frozen under a safety report. Content held as evidence under an active safety report is kept until that case closes, and then purged. It exists so that reports can be looked into fairly.
Some removals still go through us. There is no button inside a Fast Friends exchange yet. Email support@resonance.info and say what to remove; it comes down from both sides. We are building the control. If you would rather ask a person to delete the whole account, send an email titled "Account Deletion" to support@resonance.info with your account email in the body.
Export. Ask and we will send you a readable copy of your data.
Death. On notice from family we unpublish. On a lightly verified request we delete. There are no memorial profiles.
Your data lives in an access-controlled database. Passwords are hashed. Sessions decide who you are; a request body never does. Administrative endpoints are behind a separate key. We run an adversarial audit of the whole surface as a standing piece of work, not a one-off.
We also keep three independent layers of backup, so that a failure in one place is not a failure everywhere: the daily backups our database provider takes, a dated export held on the founder's own disk, and a monthly copy on an offline external drive. The last two are written by the same script and are independent of each other because of where they live, not because of how they are made.
No system is perfectly secure, and anyone who tells you otherwise is selling something.
If member data is ever exposed, here is what we will do. We will tell you what happened, what data was involved, when it happened, what we have done about it, and what you should do — in plain language, quickly, and without waiting to have a comfortable version of the story. We will tell you even where the law would let us say nothing.
California's privacy law is our floor, and this document is our ceiling. We already do more than the CCPA requires — we do not sell data at all, so the "do not sell" right has nothing to operate on here. Californians have the right to know what we hold, to get a copy, to have it deleted, and to be treated no differently for asking. So does everybody else, because we do not think a right like that should depend on where you live.
Europe. We do not currently operate in the EU, so GDPR is not formally engaged. If we ever pursue Europe, this policy gets a GDPR section before the first European member joins, not after.
Children. Resonance is 18 and over. We do not knowingly collect anything from anyone under 18, and COPPA's under-13 regime does not apply to a service nobody under 18 may use. If we learn a minor has an account, we close it and delete the data. If you are a parent or guardian and believe a minor has given us information, write to us and we will remove it.
Email. You are only contacted because you opted in, every email we send comes from a real address that reaches a person, and every governed email has a way out of it. There is no no-reply address anywhere in Resonance.
This Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. We advise you to review the privacy policy of any site you land on. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
We will update this policy. When a change matters we email you, and anything that would widen who can see something about you needs a fresh yes from you. Silence never expands an audience. The current version is always on this page. This policy is effective as of August 18, 2026.
Questions about this policy go to support@resonance.info — a person reads it.
Resonance Inc.
11244 Montana Avenue
Los Angeles, CA 90049
By using this site, these terms automatically apply to you – you should therefore make sure that you read them carefully before using it. You are not allowed to copy or modify the site, any part of the site, or our trademarks in any way. You are not allowed to attempt to extract the source code of the site, and you also should not attempt to translate it into other languages or make derivative versions. The site itself, and all the trademarks, copyright, database rights, and other intellectual property rights related to it, belong to Resonance Inc. Resonance Inc. is committed to ensuring that the site is as useful and efficient as possible. For that reason, we reserve the right to make changes to the site. Taking the survey, getting your report and joining the network are free, and you will never have to enter payment information for any of them. Resonance stores and processes personal data that you have provided to us, in order to provide our Service; the Privacy Policy above says what that data is and who can see it. It is your responsibility to keep your own account and the device you use to reach it secure.
The site does use third-party services that declare their own Terms and Conditions. Those services are named under Service Providers in the Privacy Policy above.
You should be aware that there are certain things that Resonance Inc. will not take responsibility for. The Service requires an active internet connection, and Resonance Inc. cannot take responsibility for the site not working at full functionality if you do not have one. Resonance Inc. cannot always take responsibility for the way you use the site. Although we endeavor to ensure that the site is updated and correct at all times, we do rely on third parties to provide information to us so that we can make it available to you, and Resonance Inc. accepts no liability for any loss, direct or indirect, you experience as a result of relying wholly on this functionality. We may change the site at any time, and the requirements for reaching it — a current web browser, for instance — may change with it. We may also wish to stop providing the Service, and may terminate your use of it at any time without giving notice of termination to you. Unless we tell you otherwise, upon any termination the rights and licenses granted to you in these terms will end and you must stop using the site.
Resonance is not an emergency service and is not a substitute for medical, psychological or crisis care. Reports describe how you notice the world; they are not a diagnosis and are not advice. If you arrange to meet somebody you met here, you do so on your own judgement — see Meeting in person.
We may update our Terms and Conditions from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Terms and Conditions on this page. These terms and conditions are effective as of August 18, 2026.
If you have any questions or suggestions about our Terms and Conditions, do not hesitate to contact us at support@resonance.info.